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Services & FAQ

About

Located on Mont-Royal Avenue in Montreal for over 20 years, Diabolik is a pillar of Montreal's underground fashion scene. Synonymous with rarity, originality and authenticity, you'll find an eclectic mix of styles. From thrift stores to unique Quebec creations and European imports, from high-end to more-than-affordable ready-to-wear, you'll find everything you need for your special events (weddings, proms, nightlife...) or simply to stand out in everyday life. Specializing primarily in Gothic fashion, the boutique's main products are Rockabilly/Retro 50's, corsets and steampunk. But it doesn't stop there! Just one visit will convince you that Diabolik is truly a unique place that's well worth a visit.

Frequently asked questions

Where are our stores located?

Our boutiques are located on the island of Tiohtiá:ke (Montréal, QC). We have storefronts on Mont-Royal Avenue and Saint-Denis Street. For more information please see our addresses listed in our contact page.

How do I subscribe or unsubscribe from the newsletter?

You can subscribe to our newsletter when you place your first or every subsequent order, or you can e-mail us at boutiquediabolik@gmail.com. You'll find the unsubscribe option in every e-mail you receive. To unsubscribe, just follow the link at the bottom of the page, or send us an e-mail at the address mentioned above.

Can I keep my shopping cart from one visit to the next?

Whether you are logged in to your customer account or not, closing the browser will not empty your shopping cart or wish list. Unfortunately, your basket will not be maintained in a new browser or on a new device. If you use a new browser or device, your basket will appear empty.

How do I create my account?

In order to create a customer account, please click on the account button at the top right of our website representing a human silhouette. Then fill in the form with the requested information.

What do I do if I've forgotten my password?

If, while trying to connect to your customer account, you have forgotten your password, you will have the option of clicking on “Forgot your password? Click and you'll be taken to a page that asks for the email address associated with your account. Enter your e-mail address and a confirmation e-mail will be sent to you. Follow the instructions in the e-mail.

How can I be sure to choose the right size?

Each item will have its individual guide in its description or in its photos, provided by the manufacturer. Please use these guides to choose your size. If needed, we also offer a guide on how to take your measurements below.

Can I modify my order once it has been placed?

You have the option to modify your order until it is shipped. Please contact us immediately at boutiquediabolik@gmail.com to make changes before shipment.

What are your return policies?

For items purchased in-store, you have 14 days to request an exchange or store credit. For items ordered online, you have 14 days from receipt of your package to request a return. We do not offer refunds, only exchanges. For a return, the item must be unworn/unused and the tags must be intact. Please note that our team members have the right to refuse a return depending on the condition of the item.

Do you ship to Canada only?

We do our best to offer international delivery. Please note that the majority of countries will be included in this list, but that there are exceptions. If you think your country will be outside our delivery capabilities, please contact us to confirm before placing your order.

When will I receive my order?

Our orders are processed from Monday to Thursday each week. Our delivery estimates are 3 to 7 days. Delays due to postal services may occur and are beyond our control. We therefore cannot guarantee a precise delivery date. If you need your parcel quickly, please contact us by email at boutiquediabolik@gmail.com to discuss possible options.

What are the shipping options?

Our shipping option is the fastest based on the options provided to us. Estimated delivery on all our local and national orders (Quebec and Canada) is 3 to 7 days (excluding processing time). You can also select in-store pickup.

How do I get free shipping in Quebec?

Free shipping is automatically activated when your balance exceeds $150.

What should I do if I haven't received my order?

If you have not received your shipping confirmation or you think your package may have been lost in transit, please contact us at boutiquediabolik@gmail.com. We will be happy to help you locate your package.

What should I do if my order arrived damaged?

If upon receipt of your package one or more of your items is damaged, please contact us at boutiquediabolik@gmail.com to discuss return and exchange options.

What should I do if I want to apply for a job?

To apply as an employee, bring your CV in person or email it to boutiquediabolik@gmail.com. Take this moment to introduce yourself and tell us about your professional experience!

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Land acknowledgement

Our storefronts are located on the island of Tiohtiá:ke, on the unceded Indigenous lands of the Kanien’kehá:ka Nation and gathering place for many First Nations. We recognise the Kanien’kehá:ka Nation as the custodians of the lands and waters on which we operate today.

ABOUT US

Founded in 1996, boutique Diabolik is the Quebec reference in gothic and alternative fashion.

Contact us!