Exchanges & Returns
Exchanges and returns
NO REFUNDS. EXCHANGES ONLY
We do our best to ensure that each item sold on our site is of the best possible quality and to your complete satisfaction. However, if you wish to make a return, you have 14 days to return the item to us and be entitled to an exchange.
If the item is defective, you may be entitled to a refund.
Items with no manufacturing defects are only eligible for exchanges.
The item must be returned, undamaged or worn, with the tags and proof of purchase.
Return costs are at the customer's expense. You can also bring the item back to the store in person.
The returned item can be exchanged for store credit in the form of a gift card.
There is no deadline for using your credit.
The Diabolik team reserves the right to decide if an item can be exchanged depending on the condition in which it is returned to us.